We like to keep it simple. We want to treat our customers fairly in a way that we would like to be treated as a customer.
We fully comply with all applicable UK and international laws and regulations pertaining to the sale of goods, including the UK distance selling regulations and Consumer Contracts Directive, and the 2015 Sale of Goods regulations.
Our Industry Leading 180-day Warranty
Unless otherwise specified, we test every valve (tube) we sell in-house. We weed out any weak or faulty items and return them to the manufacturer for failure analysis.
You have a 180 day warranty from the date of receipt on all valves for all in-house tested valves.
This is subject to the following conditions:
- The valves are fitted by qualified personnel who will monitor and check that the valves are set up and biased within the specification of the specific valve type
- The amp is working within normal parameters
- The valves are operating within the maximum ratings as specified by the manufacturer
Be aware that some amp models do deliberately run the valves beyond the maximum manufacturer’s specification and this shortens valve life.
Please email us at info@valvetubeguitaramps.com and advise us of the fault. Please return the items to us and we will test and verify that the unit is faulty. If the item is faulty, you will receive notification that we are sending you a brand new item. If we find no fault, we will return the items but charge carriage to return them.
In the case of matched pairs and quads, you will need to return the complete set to us as we will need to replace them with a new matched set of valves.
Refunds
We’ll refund any product returned to us within 30 days after you have received it. We give the option of refund or replacement for any faulty goods for 30 days after the purchase date. In the 30-180 day warranty period, we will replace any valves proven faulty on our testers or that fail our audio test.
We issue refunds once we have received the product back in good condition in its original packaging. Once we receive and inspect your return, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund. Amplifiers can develop faults that make it look like the valves are faulty, and can even cause damage to the valves. We will honestly assess what has happened and advise on possible causes.
Once approved, we process your refund, and a credit will automatically be applied to your original payment method within 2 days.
Please do not send your purchase back to the manufacturer.
Exchanges
We will happily exchange a product within 30 days of purchase. Please email us at info@valvetubeguitaramps.com and inform us you wish to have an exchange and let us know the alternative item you wish to receive. Please return the item to us in its original, undamaged packaging and we will apply the price paid as a credit note on the alternative item you wish to purchase. We can only give full credit if the item is returned in its undamaged original packaging.
Items Not Delivered
Sometimes things get lost in the post. If this has happened to you, please let us know by emailing info@valvetubeguitaramps.com. We will ensure you receive the original parcel or a new shipment at our discretion.
Please send returns to
ValveTubeGuitarAmps.com 1 Burniston Road, YO12 6PG, United Kingdom
Phone: +44 (0) 7396 725107
Don’t forget to put your name and address in the package. We advise you send all returns by a trackable shipping method if the value is £50 or over (€55 / $60).